To ensure timely, independent, and effective resolution of appeals, complaints, and disputes brought before IQMCB Limited regarding certification handling.
Applies to all interested parties, customers, and stakeholders involved in the IQMCB Limited certification process.
Director/Scheme Manager.
Proposed resolution for problems or differing opinions related to criteria, procedures, or the conduct of certification.
Formal written submission of dissatisfaction regarding criteria, procedures, conduct, or the resolution of a previous appeal.
Appeals must be presented within **30 days** of a decision. Use **Form 0810** on our website or contact the Scheme Manager directly.
The Lead Auditor attempts onsite resolution. If unresolved, the appeal is submitted to the Scheme Manager for a response within 30 days.
If dissatisfied with the Scheme Manager, the Director constitutes an independent Appeals Committee. Findings are provided in writing with clear grounds for the decision reached.
IQMCB ensures all corrective actions are investigated for root cause, evaluated for effectiveness in Management Reviews, and recorded to prevent recurrence.
Direct your formal complaints to the Associate Director via email.
info@iqmcbusa.org